Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Arguris LLC ("Company," "we," "us," or "our") governing your access to and use of the Aria virtual receptionist service and the callaria.ai website (collectively, the "Service").

By signing up for a trial, subscribing to a paid plan, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not use the Service.

Aria is an AI-powered virtual receptionist service designed for trades and home service businesses. The Service answers inbound telephone calls on your behalf, captures job intake information, detects emergency situations, books appointments, and delivers call summaries to you via SMS and your online dashboard.

The Service operates using artificial intelligence and voice technology. While Aria is designed to handle calls professionally and accurately, it is an automated system and may not perform perfectly in all circumstances. You acknowledge that the Service is a tool to assist your business operations and is not a substitute for human judgment in critical situations.

We offer a 14-day free trial of the Service with no credit card required. The trial provides access to the features specified on our Pricing page at the time of signup.

• The free trial is limited to one trial per business. Creating multiple accounts to obtain additional free trials is prohibited.
• At the end of the trial period, the Service will be paused unless you provide payment information and select a paid plan.
• We reserve the right to modify or discontinue the free trial offer at any time.
• Trial usage is subject to reasonable limits. We reserve the right to terminate trials that show signs of abuse or that exceed normal usage patterns.

After the free trial, continued use of the Service requires a paid subscription. Subscription plans, pricing, and included features are described on our Pricing page and may be updated from time to time.

Billing:

• Subscriptions are billed monthly in advance on the date you subscribe.
• Per-call charges (where applicable to your plan) are billed monthly in arrears based on actual usage.
• All prices are in US dollars and do not include applicable taxes, which will be added to your invoice.
• You authorize us to charge your payment method on file for all amounts due.

Changes to pricing: We will provide at least 30 days' notice before increasing the price of your current subscription plan. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

You may cancel your subscription at any time by contacting us at [email protected] or by calling (772) 252-8136. Cancellation takes effect at the end of your current billing period. You will retain access to the Service through the end of the period for which you have paid.

We do not provide refunds for partial months of service or for unused call capacity. If you believe you have been charged in error, contact us within 30 days of the charge and we will investigate.

We reserve the right to suspend or terminate your account for non-payment. If your payment method fails, we will notify you and provide a grace period of 5 business days to update your payment information before suspending the Service.

By using the Service, you agree to:

• Provide accurate and complete information during signup and onboarding.
• Maintain the security of your account credentials and notify us immediately of any unauthorized access.
• Use the Service only for lawful business purposes and in compliance with all applicable laws and regulations.
• Comply with all federal and state laws regarding call recording, including obtaining any required consents from callers in your jurisdiction.
• Not use the Service to harass, defraud, or harm any person.
• Not attempt to reverse engineer, copy, or create derivative works based on the Service.
• Not use the Service in any way that could damage, disable, or impair our systems or interfere with other users.
• Keep your business information, greeting scripts, and calendar integrations up to date to ensure accurate call handling.

The Service records telephone calls handled by Aria on your behalf. You are solely responsible for ensuring that your use of call recording complies with all applicable federal and state laws, including but not limited to the Electronic Communications Privacy Act (ECPA) and applicable state wiretapping and eavesdropping statutes.

Florida is a one-party consent state, meaning only one party to a call needs to consent to recording. However, if you conduct business with customers in other states, different rules may apply. We strongly recommend consulting with a legal professional regarding your specific obligations.

By using the Service, you represent and warrant that you have obtained all necessary consents and authorizations required by law to record calls handled through your business line. You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your failure to comply with applicable call recording laws.

The Service, including all software, AI models, designs, text, graphics, and other content, is owned by Arguris LLC and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during the term of your subscription.

You retain ownership of your business data, including call recordings, transcripts, and customer information captured through the Service. By using the Service, you grant us a limited license to process and use this data solely to provide and improve the Service.

You may not use our name, logo, or trademarks without our prior written consent.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted, error-free, or secure; (b) Aria will handle every call correctly or capture all job details accurately; (c) the Service will meet your specific business requirements; or (d) any errors or defects will be corrected.

You acknowledge that AI-powered systems may make mistakes, misunderstand callers, or fail to detect emergencies in all cases. The Service is designed to reduce missed calls and improve call handling, but it does not guarantee that no calls or business opportunities will be lost.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARGURIS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

You agree to indemnify, defend, and hold harmless Arguris LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including call recording laws; or (d) any claim by a third party arising from calls handled by Aria on your behalf.

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance, which we will attempt to schedule during off-peak hours with advance notice when possible.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time. For material changes that affect your paid subscription, we will provide at least 30 days' notice. If a modification materially reduces the functionality of your plan, you may cancel your subscription for a prorated refund.

Either party may terminate the Service relationship at any time. You may cancel your subscription as described in Section 5. We may terminate or suspend your account immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or use the Service in a way that harms other users or our systems.

Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days following termination to allow for account reactivation, after which it will be deleted in accordance with our Privacy Policy.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in St. Lucie County, Florida.

You waive any right to participate in a class action lawsuit or class-wide arbitration. Each party shall bear its own costs in arbitration, except that the arbitrator may award attorneys' fees to the prevailing party in cases involving claims of bad faith.

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

We may update these Terms from time to time. When we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your subscription before the effective date.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Arguris LLC regarding the Service and supersede all prior agreements, representations, and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

If you have questions about these Terms, please contact us: